Browsing support
Frequently-Asked Questions and Responses
- How can I process a procedure on the website?
- Does the Electronic Register replace the General Register?
- How do I know if the Ministry of Universities has received documentation submitted via its website?
- How can I validate the signature on my receipt?
- What do I do if I have lost my receipt?
- Do I need to use the Windows operating system to use the Electronic Register?
- What is a digital certificate?
- How can I get a digital certificate?
- Can I use my electronic national ID card (DNI-e) to access the Electronic Register?
- How can I change certificate once I have logged in?
- How can I consult the processing status of a recognition of equivalence or accreditation application?
How can I process a procedure on the website?
- Access the “Procedures” menu and select the procedure to be completed.
- Choose an authentication method: “Sign in with User name” or “Sign in with cl@ve".
- Once authentication is complete, you will have access to the form for the process.
- Complete the form. For certain processes, you can also pay the associated fee.
- Once the process is complete, the application will automatically send an email to applicants, stating that the record has been registered on the website.
- After completion of the process, the application will automatically issue proof of receipt of submission of the document, application or communication in question, containing the details provided by the applicant, the date and time when the submission was made on the server, and a registration number to identify the transaction. It allows you to download a registration receipt and an (authentic) copy of the application with a Secure Verification Code (SVC).
- Once the process is complete, you can view it in the “My Records” menu.
Does the Electronic Register replace the General Register?
No. The Ministry of Universities’ Electronic Register is designed to be another portal for submitting documents, but it can only receive and send applications, documents and communications relating to the processes and procedures included in Order UNI/546/2021, of 31 May, creating the Ministry of Universities’ associated website Opens in a new window.
That said, the Register Support Offices can also be used for most procedures.
File size limit. How do I know if the Ministry of Universities has received documentation submitted via its website?
The size limit for each individual file is 5 Mb, not the 10 that are proposed in some cases. Furthermore, the total size of all files uploaded to a file is 25 Mb in total. Please use compressed versions of files and reduce their size as much as possible.
The website will automatically issue proof of receipt of submission of the document, application or communication in question, containing the details provided by the applicant, the date and time when the submission was made on the server, and a registration number to identify the transaction.
This receipt is an electronic file stamped by the Ministry of Universities register, which guarantees that the details provided by the applicant will not be rejected. This receipt will also be stored as part of the certifying documents for the relevant procedure, which can also be accessed via this website.
Please submit all documents in PDF format and use the most suitable file compression tools, provided that they allow for each document to be correctly reviewed.
Since the maximum size of the files to be attached is Mbytes, we advise you to compress any of them to ZIP or RAR.
With this manual you can also divide them into several batches, in case they still exceed this size.
How can I validate the signature on my receipt?
To validate the digital signature on the receipt issued by this website, you should install the Ministry of Universities website certificate and only trust signatures created by this certificate. Additionally, the website offers a tool called “Validation of Certificates and Signature”, providing access to VALIDe (the General Government Administration’s validation tool for certificates and signatures), where you can check the signature’s validity.
What do I do if I have lost my receipt?
Using the “My Records” menu, you can download receipts for the records associated with your user name.
Do I need to use the Windows operating system to use the Electronic Register?
No. You can use Linux-based operating systems, with Mozilla.
The necessary requirements can be consulted via the “Technical Requirements” option located on this website.
What is a digital certificate?
Digital certificates allows holders to identify themselves. They confirm the identity of the person making digital communication and, if used to sign for details, they guarantee that these have not been modified and prove the signatory’s identity.
How can I get a digital certificate?
You can obtain a digital certificate through any of the recognised certificate-issuing entities.
Can I use my electronic national ID card (DNI-e) to access the Electronic Register?
Yes. As detailed in the DNI-e Practice Statement and Certification Policy, electronic certificates contained within electronic national ID cards can be used to authenticate your identity and electronically sign documents.
The associated drivers must be downloaded and installed. They can be downloaded using the following link: Electronic DNI download area Opens in a new window
How can I change certificate once I have logged in?
The certificate chosen to log in may still be stored in your browser’s caché. Therefore, to sign in with another certificate, you may need to restart your browser.
How can I consult the processing status of a recognition of equivalence or accreditation application?
Access the “University Degrees” category within the “Procedures” option of the main menu of the Electronic Office.
In the list of procedures displayed, select the procedure "Consultation of the status of a file (Approvals, Equivalences, Accreditations and Recognitions)", and then click on the "Access the Procedure" button.
Once you are in the procedure and are identified in the Electronic Office, you will be able to consult the information related to the status of your files.